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1.
Welcome to
2.
Technical Support Guideline
Technical Support Time Line
Checklist Before Contacting Us
Non-Supportable List
3.
Hardware & Software Setup
Hardware Setup Guide
Video Link Guide
POS Hardware setup guide
Receipt Printer setup Guide
Cash Drawer Setup Guide
Kitchen Printer Setup Guide
Router Setup Guide
Pin pad Setup Guide
Kiosk Setup Guide
Software Setup Guide
POS Software Requirement
Windows Security Setting
POS Program Installation
Network Setup Guide
4.
Getting Started
Recognizing Our Software Parts
App Icon
Main Screen
Map Screen
Sales Screen
KDS Screen
5.
Menu
How to Create Menu
How to copy and delete a menu
How to assign a menu to the sales screen
Menu Tools (Gear Icon)
Menu Structure
8. Modifier Structure
2. Creating Menu Item
3. Applying
4. Font and Style
6. Tax Table
7. Price Adjuster
9. Creating Modifier
10. Assigning Modifier
11. Modifier Layout Mode
12. Modifier Minimun
13. How to Choose Menu
14. Age Restriction
15. Destination Availability
16. Hour Availability
17. How to Set Up and Use Market Price
18. Menu Image
19. Kitchen Print Order
20. Memo Requirement
21. Pager Tent Number
22. Show(Menu Visibility) Option
23. Menu Tools
24. How to Update the Menu
25. For Kiosk & Online _ Multi-Component Select
26. Setting Up A Different Menu For Specific POS Machine
27. Mod on Mod
6.
Map
Table Map Tools (Gear Icon)
7.
Operation
Register
Sales Screen
Table Management
Ticket Management
Voiding a Ticket
Using Open Item
Ticket Sort Order
Host Mode
Stadistics Tab
KDS Mode
Menu 11 (Online Ordering)
QR Solution
Contactless Dining
How to Use QR Contactless Dining as a Customer
Communication (Call) QR
How to Operate QR Contactless Dining for Store
How to Use QR Contactless Dining in Buffet or All You Can Eat (AYCE) Mode.
Digital Menu
QR Digital Menu
Register Open/Close
How to Perform a Register Open
How to Perform a Register Close
Register Close - Open Tickets
Register Close - CC No Tip (Adjusting Tips)
Register Close - Skipping Unsettled Ticket/ CC/ No Tip
Register Close is Greyed Out
Payments/Discount
Paying with Cash
Paying with Credit Card
Paying with Gift Card
Other Payment Methods
Paying with Store Card
Split Payment/Split Ticket
How to Split Pay
How to Split Tickets
Discount/Coupon
How to apply Discount/Coupon
Refund/Payment Adjustment
How to Payment Adjustment
Refund (return, customer present)
Refund (No credit card present)
Voiding Credit Card
Item Returns
Item Management
Item Ring Up
Item Price Change (On The Fly)
Credit Card Settlement (Batch Close)
Credit Card Tip
Credit Card Settle Transaction (Batch Close)
Store Card
Enable Store Card
Registering new Store Card
Reservation
How to set up Reservation
How to make a Reservation & Accepting the Reservation
Serving Hours & Happy Hours
Serving Hours (Operation)
Image
Uploading and Using Images from the Remote (Cloud Server)
Uploading and Using Local Image
8.
Reports
Reports - Summary
Daily Summary - Reports
[Verona] How do I access the Sales Summary Report
Reports - List
Hourly Sales
Daily Total
Weekday Total
Hourly Item
Hourly
Hourly Category
Category Item Modifier
Modifier - Reports
Menu (Product)
Credit Card Sales
Hour Total
Hours Log
Hours Total Detail
Clock In/Out Log
Discount/ Return/ Void Report (Qty)
Discount/ Return/ Void Report (Subt)
Weekly Total
Period Total Report
Reports - Logs
Shift Log
Settlement Log
Void Log
Split Log
9.
Employee
Access Control
Adding a New Employee
LINK Assigning an Employee to a Different Group
LINK How to assign Employee into the Group
[Verona] Edit & Access Clock-in & Clock-out
[Verona] How to disable Auto Clock Out at register close.
[Verona] How to know an employee's PW
[Verona] How to limit the permission of employees
Managing Employee's Passwords
LINK Remove an Employee from Group
Restoring an Employee
LINK Terminating an Employee
LINK User Information
Employee Scheduler
10.
POS Setting
Main
Sales
Ordering
Visual Control
Ring Up Count
Menu Disable & Countdown
Send & Send Only Button
Single Pay Button
Hold Button (QSR Only)
Item Toolbar
Keypad
Ticket
Show Tab
Text Size
Scroll Bar
Action Log
Open Item Indicator
Auto Item Combine
Hours
System Report
Serving Hours (Setting)
Table Time
Serving Time
Print
Receipt
General
Header
Footer
Body Header
Body Footer
Header_Footer
Item
Customer
Online Order
Ticket
Kitchen
General (Kitchen)
Header (Kitchen)
Footer (Kitchen)
Body (Kitchen)
Delay
Label
Custom Name
Customer
Data Mode
Kiosk
Kiosk Host
[Verona] How do I use the waitlist (Host Kiosk)
Kiosk Order
LINK Kiosk_Order
Menu 11
Basic
Store Info
Store Hour
Store Closes
Group Pages
Order
Online Ordering
Payment
Coupon
Destination
Check - In
Notice
MSG (Message)
Reserve
Availability
How to set up Reservation
Contactless
Order (Buffet, All You Can Eat) QR
Payment (QR)
Setting_Print (Receipt) QR
Settings _ Contactless Dining (Main Page) QR
Ext
Ext
Otter
Menu
POS Setting for Otter
Image
Uploading and Using Images from the Remote (Cloud Server)
Uploading and Using Local Image
11.
Credit Card Terminal
[PinPad] PAX A series Time zone & reboot time setting
[PinPad] A920 Static IP Setting
[PinPad] Checklist for A920
[PinPad] How to setup S300 IP Address
[PinPad] POSComm Err at S300
[PinPad] How to know the current IP address_Android
LINK [Verona] What do I do if the 'Process' Button is not available?
[PinPad] How to setup A80 IP Address
12.
Otter
Try Otter Integration Guide
Otter Support FAQ
How Do I Request Otter Support
How Do You Cancel Your Otter Subscription
How Long Does the Otter Onboarding Process Usually Take?
Keys to a Successful Store Launch
What Do Employees Need to Know
Auto Accept Vs Manual Accept Order Guideline
How to Disable 2-Factor-Authentication (2FA) for UberEats?
How to Reset Your Otter Password
POS Setting for Otter
13.
VelaPay
VelaPay Installation
VelaPay Portal Request
VelaPay PAX app (Dealer & Agent Only)
VelaPay Dealer Portal Set Up (Dealer & Agent Only)
VelaPay POS Setting
VelaPay Agent Portal (Dealer & Agents Only)
VelaPay Home & Side Menu
VelaPay Sub-Agents
VelaPay Stores
VelaPay Users
VelaPay Terminals
14.
CloudPOS Mobile
Getting Started
Home Screen
Table Ordering
Select a Table
Browse Menu
Add Items
Review and Send Order
Payment Processing
Payment Options
Tip Selection
Signature Capture
Payment Complete
Quick Sale
Take-Out Orders
Bar Management
Waiting List
Ticket Management
Open Tickets
Closed Tickets
Credit Card Tickets
15.
Verona Merchant Portal
16.
FAQ Questions
Orders Sent to the Kitchen Are Not Printing at the Kitchen Printer, the Printer Is On
The Cash Drawer Will Not Open
What is the Verona POS Installation link
Credit cards does not get charged
POS is telling me there is an open tickets when I try to close the register
What is the Verona Knowledge Base (KB) portal site address link for Spanish?
How can I set up the PRICE ADJUSTER in Verona?
How to create a MODIFIER in Verona POS?
How to apply Discount/Coupon
How to Adjust a Payment (Payment Adjustment)
How to give refund (Return with Customer Present)?
Can your POS link with other delivery apps (DoorDash, GrubHubs, UberEat, ect)?
Otter Communication Error has occurred in a store. How can it be fixed?
How to access the Hourly Sales Report?
17.
Common Problems & Issues
[Verona] Err_Unable to get property [table_number] of undefined or null reference
[Verona] Error _ Register Open First
[Verona] How To Fix Windows Cannot Connect to Printer – Error 0x0000011b
[Verona] MS. NET Framework Error
[Verona] When Verona gets disconnected from CloudPOS
[Verona] When POS speed gets slower
I am getting Decline#:000100 when I try to settle trans (Batch Number Error)
Performing Data Clear from PAX devices
18.
Set up Guide
LINK VeronaPOS Hardware Installation Guide
[Verona] How To Set Up The System Data Storage
LINK [Verona] How to set up Verona
How to set up TP-Link TL-WR940N as an AP
LINK Kiosk Hardware Set-up Guide
LINK Kiosk - Ordering Page setup guide
Menu11 Domain Forward (GoDaddy)
19.
Dual Price (Credit Card Adjustment Fee)
20.
Documents
Credit Card Adjustment Fee Guide
21.
*Update
Update _ A920 - Edit item before send - 08/02/2021
Update _ A920 - Equal Pay / Split Pay - 09/30/2021
Update _ Access control on Older Closed Ticket List - 04/19/2022
Update _ Additional Kitchen Ticket Font Style - 03/09/2021
Update _ Additional Menu Style (Color) - 04/14/2021
Update _ Additional Permission Sets : Menu Edit & Map Edit - 07/30/2021
Update _ Admin Portal - 11/02/2021
Update _ Admin Portal - Poynt - 12/06/2021
Update _ Allow to use both Coupon & Open Discount - 09/23/2021
Update _ Alt. Name on Online Ordering - 11/24/2021
Update _ Auto Item Combine - 05/24/2021
Update _ Auto Batch - 10/25/2021
Update _ Auto Kitchen Delay Time for Online Order - 09/01/2021
Update _ Automatic Daily PAX PINPAD Reboot - 02/05/2021
Update _ Automatic Open Ticket Cleanup - 03/30/2021
Update _ Boxed Inverted Text - 01/04/2022
Update _ Bulk Price Change - 12/31/2021
Update _ Change Default Receipt Type - 10/21/2021
Update _ Clock In/Clock Out Addition/Modification notification - 03/28/2021
Update _ Contactless Dining - Limiting Qty per Category - 09/23/2021
Update _ Adjust Tip Control Base On Amount _ 03/02/2022
Update _ Contactless Printing - 05/24/2021
Update _ Count Down Display on Category Item - 04/19/2022
Update _ Coupon Support on KIOSK - 09/02/2021
Update _ Custom CSS on Online Site - 10/27/2021
Update _ Customer Check-In for Online Ordering - 05/14/2021
Update _ Customer Display - Special Message & Modifier Info - 08/20/2021
Update _ Customer List Export - 03/19/2021
Update _ Default Duplicate Check NO (SKIP) 01/19/2022
Update _ Destination - 05/24/2021
Update _ Disable Customer Info on Kitchen Printer - 12/06/2021
Update _ Discount Total - Header/Footer - 11/11/2021
Update _ Display Custom Message at Idle Screen - 11/23/2021
Update _ Email Print - 02/25/2021
Update _ Employee Hour Total Report with Cash Tip - 10/02/2021
Update _ Contactless Dining Support from A920 - 06/14/2021
Update _ Employee Permission - Reservation - 05/24/2021
Update _ Empty Approval Code Warning Message - 02/08/2022
Update _ Enabling Bill/Coin Count on Staff Bank - 05/12/2021
Update _ Fee Removal for the specified types of payments - 07/30/2021
Update _ Force Seat Selection for Every Menu Item - 5/6/2022
Update _ Free Item Coupon _ 04/23/2022
Update _ Free Modifier by QTY Limit - 11/24/2021
Update - Host Kiosk Main Screen - Show List/Count/None - 05/12/2021
Update _ Inline Seat # Print on Left for Kitchen Print _ 03/22/2022
Update _ IP Location (Menu11 Online Ordering Location Indication) - 03/30/2021
Update _ KDS - Modifier Bump - 02/08/2022
Update _ Keyboard Capitalization - 01/07/2021
Update _ Employee Hour Total Report with Cash Tip & Pay - 10/06/2021
Update - Kiosk - Barcode Scanner - 10/12/2021
Update _ Kiosk - Max Image Size on Menu Details - 11/04/2021
Update _ Kiosk - Menu Item View Settings - 04/19/2022
Update - Kiosk - Ordering - Input Number Label - 11/08/2021
Update _ Kiosk - Ordering - Popup Message - 11/08/2021
Update _ Kiosk - special instruction (memo) - 03/17/2021
Update - KIOSK Cash Payment - 02/09/2021
Update _ Kiosk Control Panel Access - 02/12/2022
Update _ Kitchen Delay Send on Online Orders - 12/17/2020
Update _ Kitchen Printer Mapping - Floor - 09/27/2021
Update _ Label - Dual Column & Item Number - 05/23/2021
Update _ Mandatory Item - Online Order - 01/07/2021
Update _ Market Price Feature - 05/24/2021
Update _ Menu Disable/Counter Control on Map Tool - 09/17/2021
Update _ Menu Search - Default Show - 09/13/2021
Update _ Menu/Map SHARE CODE disabled - 03/02/2021
Update _ Menu11 - Custom Modifier on Multi Price Item - 11/19/2021
Update _ Menu11 - Customer Verification : Skip - 07/29/2021
Update _ Menu11 - Default Tip Selection - 12/06/2021
Update _ Menu11 - Online Order Default/Auto Coupon - 09/02/2021
Update_Menu11Logo -
Update_Merchat Copy Print Bug Fix - 07/29/2021
Update_Mobile POS Force Register - 05/25/2021
Update_Modifier - Price from Item - 08/12/2021
Update_Modifier Component - Kitchen Customization - 07/19/2021
Update_Modifier Qty & Action Selections on Android - 09/09/2021
Update_ No QTY Print on Kitchen on Single Item - 04/01/2022
Update_ Online Ordering - Accessibility Menu - 03/07/2021
Update_ Online Ordering - Change ASAP Text - 03/05/2021
Update_ Online Ordering - Global Blacklist -03/04/2021
Update_Online Ordering - Mobile Specific Background Image -03/05/2021
Update_ Online Ordering - Online Payment Restriction by Zipcode - 02/25/2021
Update_ Online Report - Delivery Fee - 05/10/2021
Update _ Open Item Indicator - 05/24/2021
Update _ Origination & Destination Report on Online Report - 02/01/2022
Update _ Packing Slip - 01/02/2021
Update _ PAID Status Print - 10/15/2021
Update _ Multi-Mod select on Online Ordering - 05/17/2021
Update _ PAX A Series PIN PAD TYPE - 05/24/2021
Update _ Payment Void/Change Log - 10/08/2021
Update _ PINPAD Protocol - 05/24/2021
Update _ POS - KDS Mode _ 04/29/2022
Update _ Print through PAX Terminals from POS - 05/24/2021
Update _ Print Ticket by Seat - 07/29/2021
Update _ Printing Void Log on Receipt - 09/14/2021
Update _ Report Department/Category Name Override - 08/04/2021
Update_Sales Rule -10/01/2021
Update_ Save Filter Setting On Ticket List_03/02/2022
Update_Screen Level Report - 08/03/2021
Update_ Seat # Print on Kitchen Line Item - 07/29/2021
Update_ Partial Auth Processing on Preauth/ PostAuth -01/19/2022
Update_ Signature Capture Improvement on PAX A Series - 08/03/2021
Update_ Stats Sorting - 06/10/2021
Update_ Store Card Manage from Ticketing Screen - 09/30/2021
Update_ Store Mode on Kiosk - 04/20/2022
Update_ Table Management - 05/23/2021
Update _ Terminal Specific - Printer Header/Footer - 02/09/2021
Update _ Ticket List - Default Sorting - 01/03/2022
Update _ Tip Guide on Unpaid Only - 12/09/2021
Update _ Total Only on Customer Display - 10/21/2021
Update _ Verona Mobile Update - 05/20/2021
Update _ Void Slip - 02/10/2022
Update _ Waiting List Walk-away Message - 06/10/2021
Update_ Clock Out Control (Block (Out Only)) Based Register Open/Close - 03/02/2022
Update _ Shared Seat _03/21/2022
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