This guide explains how to identify whether an issue is related to Vela or Otter and where to report it.
Is this issue related to onboarding or POS related?
If yes, please relay your message to the Vela Team and we will try to find a solution.
Is this issue related to Otter account setup, Otter tablet issues, billing, or login credential submission?
Please report this issue to Otter
If orders are not being received on the tablet?
Please report this issue to Otter
If orders are not being sent to the POS?
Please report this issue to Otter
If orders are coming into your Otter tablet but not being sent to the POS?
Please report this issue to Otter