Open Tickets

This feature allows you to view and manage all active orders that have not yet been completed or paid. From this screen, you can quickly access open tickets, review their current status, continue adding items, process payments, print receipts, and monitor ongoing transactions.

Accessing Open Tickets

From the Home Screen, tap Open Tickets.

The Open Tickets screen displays a list of all active orders.

The header displays KIM - Open Tickets along with a CLOSE button.

Each ticket displays the following information:

• ORDER NUMBER: Unique identifier assigned to the order.
• REGISTER: The register where the order was created.
• TABLE/SECTION: The assigned table or service area, when applicable.
• CUSTOMER NAME: Displays the customer's name if one has been assigned to the order.
• TOTAL AMOUNT: The current total for the ticket.
• STATUS: Indicates the ticket status as OPEN.

If a ticket contains items, the order can be expanded to display the item names, quantities, and prices.

Note: A ticket showing a total of $0.00 indicates that no items have been added yet or that all items have already been paid

Managing Open Tickets

Tap any ticket to open its details.

From the ticket screen, you can:

• Review all order items and totals.
• Add additional items by tapping + ORDER.
• Process payment by tapping PAY.
• Print the ticket by tapping PRINT.

Closing the Open Tickets Screen

Tap CLOSE to return to the Home Screen.