Otter Communication Error has occurred in a store. How can it be fixed?

If the POS displays an OTTER COMMUNICATION ERROR, it means the connection between Vela POS and the Otter service has failed. This issue must be investigated by the Otter Support team.

If you receive an OTTER COMMUNICATION ERROR, contact OTTER SUPPORT and inform them that your store is experiencing an Otter communication error.

You can request assistance by following the HOW DO I REQUEST OTTER SUPPORT guide.