This article provides the steps to disable 2-Factor Authentication (2FA) for Uber Eats accounts, as required by Otter for stores integrating with the platform.
Important
Option 1: Phone Request
Call: 1(833)275-3287
Have the following information ready:
After calling Uber Eats, a verification code will be sent to the email associated with the account. Provide this code to Uber Eats over the phone to complete the request to disable 2FA.
Once Uber Eats confirms that 2FA has been disabled, contact Otter Support to connect the Uber Eats account.
You can request support directly from the store's Otter tablet or through the Otter Support page:
https://otter.zendesk.com/hc/en-us
NOTE: Have the store's Uber Eats login credentials available when contacting Otter Support.
Option 2: Email Request
Email: restaurants@uber.com
The email must be sent from the owner's email address or the email associated with the store's Uber Eats account.
Include:
Suggested email: "Hello, I am [store owner name] from [restaurant name], and I would like to disable 2FA for this store."
Uber Eats will reply asking you to confirm the request. Reply “Yes” and wait for the confirmation email.
Once Uber Eats confirms that 2FA has been disabled, contact Otter Support to connect the Uber Eats account.
You can request support directly from the store's Otter tablet or through:
https://otter.zendesk.com/hc/en-us
Have the store's Uber Eats login credentials available when contacting Otter Support.