Welcome to
Knowledge Base
The KB is our partners' go-to resource, offering articles, step-by-step guides, and videos designed to help you make the most of our features and troubleshoot issues in no time.
This page provides an overview of the main sections of the KB, helping you quickly find the information you need, from initial setup and menu configuration to daily operations, reporting, and troubleshooting.
Find key information about our technical support services, including support hours, the types of issues we handle, and a checklist to review before contacting Technical Support.
This section provides everything you need to get your system up and running.
- Hardware Setup: Step-by-step guides for installing and configuring your Point of Sale, cash drawer, network, and receipt printer.
- Software Setup: Detailed instructions on system requirements, Windows security settings and a complete installation guide for the program.
For first-time users, this section shows you where to find each part of the system, explains the terms for key sections, and guides you through setting automatic startup.
Build and manage your menu structure in VeronaPOS. Learn how to create and configure Menus, Departments, Categories, Items, and Modifiers, as well as manage the settings that control how products are displayed, sold, and customized.
Configure the POS table map to represent your restaurant's physical layout. Learn how to create maps, add and organize tables, and configure the tools used to manage dine-in service.
Learn how to perform day-to-day operations in VeronaPOS, from clocking in and operating the register to processing sales, managing tables and tickets, and using specialized operational features such as Host Mode, Kiosk Mode, Bar Tab, KDS, MENU11, and QR Solutions.
Access and understand sales and operational reports. Learn how to review sales activity, employee hours and earnings, ticket information, logs, and other business data using different report types and filters.
Manage employee accounts and access. Learn how to create and manage employees' profiles and shifts, organize employee groups, configure permissions, and control access to POS functions based on each employee's role.
Customize VeronaPOS to match your business's operational needs. This section covers the system's main configuration areas, including sales behavior, payment methods, tips, fees, taxes, printing, employees, reports, and other POS settings.
Learn how to configure credit card terminal settings and ensure the devices are properly connected and ready to process payments.
Learn how to configure and use the Otter integration with VeronaPOS, including the requirements and settings needed to connect online ordering operations with the POS.
Discover VelaPay, the integrated payment solution used with VeronaPOS. This section provides guides for setting up VelaPay and configuring the payment environment needed to process transactions.
Learn how to use CloudPOS Mobile to perform POS operations from a mobile device. This section covers features such as table ordering, quick sales, take-out orders, bar management, payment processing, waiting lists, and ticket management.
Use the Verona Merchant Portal to access detailed business information and management tools remotely. Learn how to navigate the portal, review reports, manage employees and schedules, configure menus and maps, and access other available management features.
This section provides quick explanations to help clarify common questions without requiring a full troubleshooting process.
This section provides step-by-step instructions and recommended actions for resolving frequently reported issues and getting the system back to normal operation.